Customer Service

NIMAS has, and will continue to provide medium to large employers with a customer service/satisfaction programme. This includes (but is not limited to):

• regular visits to employees on site
• collection of claims on site
• provision of counselling, assistance and advice on healthcare matters
• annual presentations on impending contribution changes, option selection and benefits.

In addition to these company visits, NIMAS also accepts direct enquiries in order to educate individual members on appropriate benefit options. NIMAS has contracted with numerous healthcare brokers around the country, who are skilled and qualified, to advise members on benefit options. Servicing and presentations may be conducted in conjunction with your broker.