Please do not hesitate to contact our Customer Service Department or send us an e-mail if you would like to speak to us.
Alternatively send an e-mail to [email protected].
SERVICES | LINK PLAN | SELECT AND PRIME PLANS | GUARDIAN PLAN |
Customer Service Department | Universal Healthcare 0861 686 278 [email protected] |
| 0800 110 268 |
Membership and contributions | 0800 450 010 [email protected] | 0800 450 010 [email protected] | 0800 110 268 |
Hospital and major medical pre-authorisation | Universal Healthcare 0861 686 278 | 0800 225 151 |
|
Disease programmes | Universal Healthcare 0861 686 278 | 0800 225 151 | 0800 225 151 |
Ambulance authorisation | 0800 115 750 | 0800 115 750 | 0800 115 750 |
HIV/AIDS programmes | Universal Healthcare 0861 686 278 [email protected] | HIV YourLife Programme | HIV YourLife Programme |
Optical services | Universal Healthcare 0861 686 278 | Select plan PPN 0860 304 060 (toll free) Prime plan | PPN 0860 304 060 (toll free) |
Fraud hotline | 0800 000 436 | 0800 000 436 | 0800 000 436 |
Chronic medication (Dedicated doctors line) | 0861 686 278 | 0800 122 263 | 0800 122 263 0800 122 236 (fax) |
ADDITIONAL EMAIL ADDRESSES TO COMMUNICATE WITH THE FUND | |
Claims submission | [email protected] |
Compliments | [email protected] |
Suggestions | [email protected] |
Complaints | [email protected] |
Ex gratia | [email protected] |
Appeals | [email protected] |
POSTAL ADDRESSES | |
Transmed | PO Box 32931 Braamfontein 2017 |
Preferred Provider Negotiators (PPN) | PO Box 12450 Centrahil Port Elizabeth 6001 |
Universal Healthcare | PO Box 1411 |
Dental Information Systems (DENIS) | Block D The Forum Century City Cape Town |