Transmed

Transmed

Complaint and Dispute Resolution Process


Transmed takes pride in delivering excellent service and strives to have open communication with its members.

 

Please note that there is a formal process that can be followed when you are dissatisfied with services rendered by Transmed.

 

Any enquiry must first be directed to the Fund. This can be done telephonically by calling the Customer Service Department or by sending an email to:

 

Link plan

 

Select and Prime plans

 

Guardian plan

 

Should you not be satisfied with the response to your enquiry, you can e-mail [email protected]

 

Should you still not be satisfied with the response to your enquiry, you can direct your complaint to the Fund at [email protected]

 

If your complaint is still not resolved, you can contact the Regulator, who will evaluate your complaint as an independent entity.

 

Complaints Department at the Council for Medical Schemes