Transmed

Transmed

Complaint and Dispute Resolution Process


Transmed takes pride in delivering excellent service and strives to have open communication with its members.

 

Please note that there is a formal process that can be followed when you are dissatisfied with services rendered by Transmed.

 

Any enquiry must first be directed to the Fund. This can be done telephonically by calling the Customer Service Department or by sending an email to:

 

State Plus Network plan

 

State Plus Own Choice and Private Network plans

 

Should you not be satisfied with the response to your enquiry, you can e-mail complaints@transmed.co.za

 

Should you still not be satisfied with the response to your enquiry, you can direct your complaint to the Fund at fundmanagement@transmed.co.za

 

If your complaint is still not resolved, you can contact the Regulator, who will evaluate your complaint as an independent entity.

 

Complaints Department at the Council for Medical Schemes