Contact us

Phone

Select and Prime plans
0800 450 010
Link plan
0861 686 278
Guardian plan
0800 110 268

Need medical advice or to get in touch with us urgently

Find out more

Important contact details

Service Link plan Select and Prime plans Guardian plan
Customer Service Department Universal Healthcare  
0861 686 278
[email protected]		 0800 450 010
[email protected]		 0800 110 268
[email protected]
Membership and contributions 0800 450 010 0800 450 010 0800 110 268
Hospital and major medical pre-authorisation Universal Healthcare
0861 686 278		 0800 225 151 0800 225 151
Disease programmes Universal Healthcare
0861 686 278		 0800 225 151 0800 225 151
Ambulance authorisation 0800 115 750 0800 115 750 0800 115 750
HIV YourLife programme Universal Healthcare
0861 686 278		 0860 109 793 0860 109 793
Optical services Universal Healthcare
0861 686 278		 Select plan
PPN
0861 103 529
Prime plan
0800 450 010  		 PPN
0861 103 529
Dental services   Universal Healthcare
0861 686 278 		 Select plan
0860 104 941 
Prime plan
0800 450 010		 0860 104 941 
Fraud hotline 0800 000 436 0800 000 436 0800 000 436


Other important email addresses to communicate with the Fund

Services Email address
Enquiries [email protected]
Banking details and membership [email protected]
Compliments [email protected]
Complaints [email protected]
Appeals [email protected]
Claims [email protected]
Ex gratia [email protected]
Suggestions [email protected]
External service provider for the Link plan Universal Healthcare: [email protected]


Complaints and dispute resolution process

Transmed takes pride in delivering excellent service and strives to have open communication with its members. Please note that there is a formal complaints and dispute resolution process that can be followed when you are dissatisfied with services rendered by the Fund.

Any enquiry must first be directed to the Administrator of the Fund. This can be done by calling the Customer Service Department toll free on 0800 450 010 or by sending an email to [email protected].

Should you not be satisfied with the response to your enquiry, you can email [email protected].

Should you still not be satisfied with the response to your enquiry, you can direct your complaint to the Fund at [email protected].

If your complaint is still not resolved, you can contact the Regulator, who will evaluate your complaint as an independent entity.



Request information in accordance with the Promotion of Access to Information Act

The Medical Schemes Act requires the following documents to be made available to any beneficiary on request:
  • The rules of the Fund
  • The latest annual financial statements

Although these documents and many others are available on this website, a formal request may be made to the Fund. The following document provides details of the Act, a list of available documents and the procedure for requesting information:

Promotion of Access to Information Act - 0.5mb
Form 1a: Request for a copy of the guide from the Regulator - 0.2mb
Form 1b: Request for a copy of the guide from the Information Officer - 0.2mb
Form 2: Request for access to record - 0.2mb
Form 3: Outcome of request and fees payable - 0.2mb
Form 5: Complaint - 0.3mb